FAQ

Réponses aux questions fréquentes

Voici les réponses aux questions les plus fréquentes à propos des produits VIVANT. Si votre question n’y figure pas, veuillez nous contacter pour qu’un de nos conseillers dédié vous apporte une réponse dans les meilleurs délais.


How long does the battery last?

The battery lasts between 2.5-4 hours, depending on the temperature setting. If the temperature is set at 8°C, the battery lasts for 2.5 hours, while it lasts for 4 hours at 15°C.

What can I do to make sure the temperature control works at its best?

Our chiller is specifically designed to preserve the ideal wine-drinking temperature, so we recommend to get wine from a wine cellar or refrigerator, rather than from room temperature or environments with high temperatures. If you plan on using our product outdoors, make sure to place it in a shaded area to prevent direct sunlight exposure.

Why isn't the temperature reaching the desired setting?

Room temperature, bottle diameter, and initial temperature of the wine are related factors. If these conditions are not ideal, it may take a long time (even up to 8 hours) to reach the desired temperature.

If the battery runs out of power, what should I do?

You can recharge it using a charger or consider purchasing an additional battery as a backup.

Why is the price of the chiller higher compared to other wine chillers in the market?

Our chiller equipped with several advanced features that set it apart from the competition. These features include a powerful, safety-certified battery (7 x > iPhone), a temperature sensing system, sophisticated microchip control, and a dual effective cooling mechanism. These features work together to create a completely portable chiller that is capable of maintaining the precise temperature of your wine. Your wine deserves nothing less.